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Contact Us

For any enquiries please contact lucy@minkagems.com

Bespoke Commissions 

I love to work on bespoke pieces with clients - the process is simple and fun. Send me an email and we can start to discuss what it is you would like. I will then source some amazing gemstones for you and we can work on a design together. Once we have finalised the piece I ask for 50% up front and then the remaining balance on delivery.

Orders

Orders may be placed online at www.minkagems.com at any time. Orders will be confirmed within 24 hours by email. Most items will ship immediately, provided the items are in stock. If an item is not in stock, I will contact you with an estimated delivery date. Estimated delivery times for items not in stock are between 2-4 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships. Shipping will not be delivered during the weekend, only during business days. Overnight orders placed before 3:30pm UK time will guarantee a next day delivery. If order is placed on Friday the package will arrive Monday. If Saturday delivery is desired please contact us as soon as order is placed as extra fees may apply.

Returns or Exchanges

Please contact me directly for any returns or exchanges. lucy@minkagems.com As long as there is no damage to the piece I am happy to exchange or refund. Please do so withing 10 working days. Bespoke pieces are final and I cannot refund or exchange these.

Stockists

1st Dibs
Beyond Bespoke